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Privacy Policy

Effective Date: May 2nd 2025

Welcome to House of Somatics (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.houseofsomatics.com, use our services, or otherwise interact with us.

By using our services, you agree to the practices described in this policy. If you do not agree, please refrain from using our website.

1. Who We Are

House of Somatics
Queen Caroline Street
London, W6 9QL
United Kingdom
Email: hello@houseofsomatics.com
Website: www.houseofsomatics.com

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws in the United Kingdom and Europe.

2. What Information We Collect
 

We may collect and process the following personal information:

  • Identity Information: First name, last name

  • Contact Information: Email address, postal address, telephone number

  • Payment Information: Credit/debit card details (processed securely via Stripe)

  • Technical Data: IP address, browser type, time zone, operating system, referring URLs (via Google Analytics and Wix Analytics)

  • Usage Data: Pages visited, session duration, and interaction with the website

  • Marketing Preferences: Your choices related to newsletter subscriptions or marketing communications

 

3. How We Collect Your Data

We collect personal data in the following ways:

  • Direct Interactions: Through our online booking forms, newsletter sign-ups, and account registrations

  • Automated Technologies: Through cookies and tracking tools used by Google Analytics and Wix Analytics

  • Third-Party Payment Processors: When you make a payment, your data is processed via secure platforms like Stripe

 

4. How We Use Your Information

We only use your information when the law allows us to. This includes:

  • To provide our services and fulfill bookings

  • To process payments securely

  • To send you booking confirmations and service updates

  • To respond to inquiries and customer support requests

  • To improve our website, content, and user experience

  • To send occasional marketing emails (only with your consent)

 

5. Legal Bases for Processing

We rely on the following lawful bases to process your personal data:

  • Consent – For email newsletters and marketing communications

  • Contractual necessity – To fulfill bookings and service agreements

  • Legal obligation – For recordkeeping and financial compliance

  • Legitimate interests – To improve our services and website experience

 

6. Marketing and Communications

You will only receive marketing emails from us if you have:

  • Opted in via a sign-up form

  • Given explicit consent during booking

You can unsubscribe at any time using the link provided in each email or by contacting us directly.

 

7. Cookies & Analytics

We use cookies and similar technologies to:

  • Analyze site traffic and performance via Google Analytics and Wix Analytics

  • Improve functionality and user experience

You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy.

 

8. Data Sharing & Third Parties

We do not sell or share your personal data with third-party marketers.
However, we may share your information with:

  • Service Providers: Such as Stripe for payment processing, and Wix for website hosting

  • Legal Authorities: If required to comply with laws or enforce legal rights

All data processors acting on our behalf are bound by confidentiality agreements and data protection obligations.

 

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Booking records: 6 years (for accounting/legal reasons)

  • Email subscribers: Until you unsubscribe

  • Analytics data: Retained according to Google/Wix policies

 

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. All payment transactions are encrypted via secure SSL protocols and handled by PCI-compliant providers.

 

11. International Transfers

Although we are based in the UK, some data (e.g., analytics) may be processed outside the UK or EU. In such cases, we ensure adequate protection through standard contractual clauses or other appropriate safeguards in compliance with UK GDPR.

 

12. Your Data Rights

As a resident of the UK or EEA, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (in certain circumstances)

  • Object to or restrict certain data processing

  • Withdraw consent at any time (for marketing, etc.)

  • Lodge a complaint with the ICO (Information Commissioner’s Office) at www.ico.org.uk

To exercise any of these rights, contact us at [Insert email address].

 

13. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect data from minors.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and significant changes will be communicated to you directly where required.

 

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

House of Somatics
Queen Caroline Street
London, W6 9QL, United Kingdom
Email: hello@houseofsomatics.com

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